“Our vision is to do the right thing and to know how to do it right; to learn, to do it with love, to collect, to share...”

When Alesta started cruising in 1995 with a motto as “The A-team of Risk”, moved forward rapidly with the security of knowing the work it performs as well as the knowledge it possessed by being eager to learn.

Approaching today as of 1995, the developing business experience of our team, our eagerness in learning, our philosophy of solidarity, sharing and being apparent to competition determined the level and quality of the relationship that we established with all parties that we provide services to.

Alesta, being situated within the oldest and largest global network, developed by managing the local service network with an “amateur” desire, with curiosity towards collective knowledge in the relevant field of business and in all sectors, and by diligence in obtaining information.

In this respect, we attained the position of being well-known in our business field, competitive, cooperative and “leader” in every aspect, both in the national and international sectors.

By still possessing the sincere enthusiasm of an insurer or a loss adjuster that just started business…

Being one of the oldest and largest companies of its domain in our country, we’re aware of the fact that we have a long journey ahead. Hoping to be together in a state of increasing communication with all parties in this long voyage...

The foundations of the group were laid at the end of May 1995 and the loss adjustment works first started under the roof of the company established under the name of "ALESTA SİGORTA EKSPERTİZ". A sister company was established in August 1996 and joined the group in order to provide supervision, risk analysis and survey services, another requirement of the sector. Again, as a development born out of necessity, in the last quarter of 2022, our company was established with the short name ALESTA TED, which will only give supply etc. services to our group.

During our establishment years, the dominant working style in the national market was “Individual Loss Adjustment”, and in our sector, which is developing and growing and gaining power from global markets, providing loss adjustment services in a corporate structure and with international norms has been added to the forefront of our determined targets in order to create a service environment suitable for the demand.

In line with this goal, our company has created its standards and norms under the following headings and has established increasingly developing ties with the sector;

• Loss Adjustment services,
• Risk Analysis and Survey services,
• Supervision services,
• Supply services.

Subsequently, as of 1997, which was an important milestone and target-acquisition moment for the group, ALESTA became the Turkey representative of Crawford ®, which provides solutions for the largest claims management and other needs demanded globally, with approximately 9.000 employees in more than 70 countries around the world.

Now, this worldwide staff, constituted by the integrity of Alesta and Crawford®, allows any complex or specific claims or analysis to be handled quickly and accurately, anywhere and it has started to meet the loss adjustment and survey requirements of both local and global customers both in Turkey and in other countries of the world.

While the MARMARA (KOCAELİ) EARTHQUAKE of August 17, 1999 was at the forefront in terms of disasters experienced by our country, the insurance industry has come out of this pain by passing through a great test. In the same period, Alesta matured, Alesta-Crawford® and Alesta-Sector bonds also consolidated and increased.

The historical journey of the group after 1999:

• Our Supervision&Survey company has established a representative office in the port of Gemlik in Bursa. (1999)
• Our Supervision & Survey company received an "INTERNATIONAL SUPERVISION CERTIFICATE" from the Foreign Trade Directorate of the Prime Ministry. (2005)
• The "Auto Loss Adjustment Services" department within the loss adjustment company was closed. (2006)
• ALESTA IS 10 YEARS OLD (2005)
• The first step was taken to become widespread in the country by opening an office in Trabzon province. (2011)
• A regional office was opened in İzmir province in order to access the Aegean Region quickly. (2012)
• ISO9001:2008 Quality Management Certificate was obtained and a step was taken in the name of corporateness. (Loss Adjustment 2013, Supervision & Survey 2015)
• ONE-HUNDRED-THOUSANDTH CLAIMS FILE WAS OPENED. (2013)
• A regional office was opened in Adana province in order to access the East/Southeast Anatolia Region quickly. (2015)
• ALESTA IS 20 YEARS OLD. (2015)
• Our Supervision&Survey company became a member of GAFTA. (2015)
• The means of rapid access to the surrounding provinces was opened by creating a formation in Samsun province. (2017)
• ONE-HUNDRED-FIFTY-THOUSANDTH CLAIMS FILE WAS OPENED.
• SosyAlesta was established; GasteAlesta started its publishing life as an internal information sharing tool. (2017)
• Our Supervision & Survey company obtained a "MARINE TRADE SUPERVISION SERVICES MANAGEMENT AUTHORITY CERTIFICATE" from the Turkish Republic - Ministry of Transport, Maritime Affairs and Communications, General Directorate of Chamber of Shipping. (2017)
• Group companies switched to ISO 9001:2015 version in quality management. (2018)
• Group companies switched to e-invoice system. (2019)
• Depending on the special circumstances of our works, ISO 27001 Information Security Management System was adopted in order to standardize the privacy and security of customers.
• In 2020, ISO 45001 certificate was obtained in order to institutionalize our standards in the field of Occupational Health and Safety in our Loss Adjustment & Survey and Supervision companies.
• The years 2020-2021 have been recorded as the pandemic period in the world and in our country. We worked from homes.
• WHILE ALESTA WAS FINISHING ITS 25th YEAR, TWO-HUNDRED-THOUSANDTH CLAIMS FILES WAS OPENED IN FEBRUARY. (2021)
• We closed our Trabzon-based Office, which also covered Samsun province.
• Alesta TED was established. (September 2022)
• Our Bursa Regional office became operational in order to provide fast service to the Southern Marmara and the Northern Aegean regions. (October 2022)
• WE ENTERED 2023 BY OPENING OUR TWO-HUNDRED-THIRTY SEVEN THOUSAND FIVE HUNDREDTH CLAIMS FILE.
• …

ALESTA continues its consistent and principled progress in accordance with its goals in its own course.

The services that it has provided and has been providing to the needs of our group worldwide, with its professionals working with amateur thinking, are an indication of the confidence in Alesta's future robustness and sustainability.

IN SERVICE

• Quality
• Integrity
• Good Conduct
• Going Further
• Power and Security

Quality in Service:

The main principle of Alesta is quality service. The biggest advantage in achieving the targeted "quality service" is its young, innovative, courageous, entrepreneurial, experienced, agile and dynamic team.

Some of the factors that constitute the quality of Alesta and make Alesta superior are as follows:

• Independence and impartiality;
• Reason and knowledge;
• Experience and know-how;
• Patience and understanding;
• Well-established infrastructure and rich archive;
• Catching up with the era and using the technology;
• Systematic and multi-process working; recording; information flow, tracking and reporting;
• Sectoral leadership and creativity;
• Fast and value-added processing.

Alesta, which is open to all innovations of our age, is ready to meet the service demands of its customers with this service quality it provides.

Integrity in Service:

With the survey/loss adjustment company established in 1995 and the supervision company established in 1996, Alesta's place in the world of risk has expanded by extending both before and after the risk.

In 1997, in response to the needs of the sector and the country and the level achieved by ALESTA; the company has become the Turkey representative of "Crawford and Company", which is organized all over the world and is the world's largest survey/loss adjustment organization. Thus, it has taken its place alongside other industry actors, which are the players of the global network.

Now, the loss adjustment and survey needs of national and multinational customers, both in Turkey and in other countries, are carried out at an optimum level with Alesta quality and an advanced organizational structure in line with its nationwide organization.

Alesta is ready to meet all service demands from its customers in its field with this service integrity it provides in Turkey and in the world before and after the risk.
 

Good Conduct in Service:

Alesta's loss adjustment/survey and supervision team consists of carefully selected individuals who are independent, impartial, unbiased and unaffected, aiming to determine the necessity of the work they undertake with honesty and to illuminate the questions that need to be answered.

Alesta will never leave this principle at any cost, while fulfilling the service demands of its customers in its field.

Going Further:

Alesta has the "key" position, competent and expert capacity in all areas in which it operates.

This competency and know-how gives it the opportunity to be able to meet specific assignment demands and make constructive contributions to:

• National and multinational program management;
• System integrity;
• Data collection, analysis and reporting;
• Central claims notification acceptance;
• Simplifying the process in order to contribute to accelerating the payment of claims;
• Claims management processes in service centers or customer-specific units.
   

Power and Security: 

Alesta works in constant communication with its customers to find solutions to their wide range of insurance loss adjustment and survey service needs. It creates innovative work programs in the fields of loss adjustment, damage analysis, risk examinations and valuation, as well as in works requiring technical know-how.

In many large-scale and specific claims files or analyzes it has managed in the past, it has proven that it has the experience to provide first-class service whenever and wherever required.

Alesta also has the capacity to produce first-class solutions in its field of activity. Its ambition is to become a significant organization in the choices of its customers around the world and to be a player of this team by creating a large multinational team.

Alesta Information Security concerning protection of corporate reputation, trustworthiness and sources of information as well as for providing the continuation of the main and supplementary business activities with minimum possible interruption have been contemplated as follows:

• Protecting the information sources, that the company processes, preserves and shares with others in accordance with the principles of secrecy, integrity and accessibility,
• Administering information sources, determining security values, needs and risks of sources, improving administrative system established to practice the controls of security risks, and providing continuous improvement,
• Specifying the needs for continuous improvement and opportunities by means of evaluating the risks that emanate from activities in accordance with the vision and mission of the institution,
• As regards the context of services provided, following the technological improvements and changes through getting adapted
• Providing continuity of business by decreasing the effect of risks in information security,
• Complying with the national and international arrangements that it is subjected to, legal and relevant legislative requirements, obligations arising from agreements, corporate responsibilities towards internal and external shareholders,
• Possessing a perfection in rapid intervention to the incidents of information security that may actualize and minimize the effect of such an occurrence,
• Protecting and improving the stage of information security over time with a cost effective control infrastructure,
• Improving corporate reputation, and protecting it from negative effects arising from information security,
• Preserving personal information within the scope of the Law of Protecting Personal Data,
• Performing trainings that will increase the competence and awareness of the employees in information security, and being an exemplary corporation in the sector by ensuring the necessary support in integration with other administrative systems.

Within the context of “Quality Service” as its primary principle, Alesta looks forward to being “the preferred loss adjustment company leading the sector operating by the power and will of its team” in its field of activity.

Aims of Alesta are as follows:

• Increasing satisfaction of employees, trying to lead employees to concentrate on company strategy by common goal,
• Providing staff participation in administration in order to create collective consciousness, and developing team work,
• As regards operations;
• Being independent and unbiased,
• Making wit and knowledge dominant,
• Using experience and expertise,
• Being patient and understanding,
• Developing systems that take client demand, proposal and expectations in consideration,
• Providing systemized work with process,
• Providing standardization in recording information transfer follow-up, and recording,
• Close follow-up of industry and technology, and to be leading and creative in matters of usage,
• Providing the unity, accessibility and security of information by establishing the relevant security system concerning the context of information technology,
• Adding value to performed processes and being rapid,
• Protecting security of employees and the working medium concerning labour health and job safety by means of follow-up and practice unity,
• Providing business continuity by following-up procedures of Corporate Risk Management,
• Making performances and activities concerning the development of consciousness in social responsibility,
• Continuous betterment and improvement by preserving conformance to quality conditions, and monitoring expectations in our field of business.

02.01.2020

Alesta Insurance Loss Adjustment Services Limited Company as the owner of the web site www.alesta.com.tr, there are cookies that we use for personalization of user during your visit to our online channels. Cookies are small pieces data sent to your computer by the web server through your web browser. The cookies we collect are only session cookies. www.alesta.com.tr web site uses only session cookies. The usage of these technologies is performed in accordance with the legislation we are subjected to, primarily the Law of the Protection of Personal Data no. 6698.

The purpose of this cookie clarification text is to provide you information concerning the processing of personal data obtained during the cookie usage by the site users/visitors (“Data Owner”) during management of the website www.alesta.com.tr (“Site”) managed by ourselves. In this text, we wish to explain types of cookies that we use with respect to the purpose, and the way you can use in controlling these cookies.

As Alesta Insurance Loss Adjustment Services Limited Company, we may quit using the cookies that we used in our website, change their types or functions or add new cookies to our website. Therefore, we reserve the right of changing the provisions of this clarification text whenever we wish.  All types of change on the current clarification text will come in effect with issue in the website or any public channel. You can find the last day of update at the top of the text.

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Data processing regarding cookies

In accordance with Articles 5 and 8 of the Law of Protection of Personal Data and in case of needed situations according to existence of exceptions in the relevant legislation, your personal data may be processed in accordance with above-mentioned purposes upon your consent or in the contrary without your approval. As Alesta Insurance Loss Adjustment Services company Limited, we can share your personal data within the scope of the clarification text, with our suppliers as being restricted and legislatively, and with legally authorized public institutions. We wish to point out that the parties to whom your personal data are transmitted can be saved in servers worldwide.

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Because Alesta International Supervision and Survey Services Co. Ltd. is in the status of an “International Supervision Company”, it has been authorized in accordance with the Edict no “Export 96/6” regarding international supervision companies with the approval of no 47042 dated 26 September 1996 of the Prime Ministry of the Republic of Turkey-Undersecretary of Foreign Trade.

This formation, being an outcome of the principle of unity in service in Alesta Group has achieved creating an alternative in both quality and extent to the supervision services provided in the Turkish market in a short period of time. It turned out to be an organization growing at a fast and consistent rate by means of the services introduced to the Turkish supervision market with the motto of “supervision without closing eyes”.

Alesta has the authority to perform supervision on all types of raw materials, semi product and finished product groups and materials registered in “Customs Tariff Statistic Positions”.

NEED FOR SUPERVISION

The increasing volume of trade in our country and corresponding problems and responsibilities that improve by this development of trade borders are risks appear in the course of business life.

Liabilities and risks continuously change to the end hands between all that are involved in the process from the production stage of a product until it reaches the end user. In some circumstances the goods can reach the end user having lost their characteristics specified in the sales agreement.

The owners of the products do not have the opportunity to intervene the process, at ports or loading and discharging points in particular. In such cases risks realize and loss occurs respectively with issues below:

• Other persons/institutions present in place do not possess sufficient information and experience concerning protection of the product as required,
• The interests of owners of the goods cannot be protected, moreover adverse actions are likely,
• The occurred risks/nonconformity cannot be interfered immediately and in place, initiatives aren’t used,
• Actions turn out to be insufficient in issues such as probable loss consequent to realized risk to be undertaken by parties concerned, protection of legal rights of product owner, putting the issue of recovery on agenda etc.
• The owner of the product may suffer from indirect or consequential losses as well as direct damage. Losses of right occur due to no immediate intervention.

It is known that objections raised and minutes or reports devised by individuals or institutions having interest on the product are regarded as biased and cannot be binding for other parties.

A need for a competent and professional supervision arises for the purpose of fast intervention to the summarized situations, protection of rights, using reports in legal settings whenever needed.

In meeting this need, being ALESTA GROUP, we wish to share with you the professional experience that we gained by operating over years through our supervision and survey staff who have expertise in their profession.

OUR SUPERVISION ACTIVITIES AND AREAS OF EXPERTISE

• Hull / Machinery Surveys
• Loading, Stacking and Storage Surveys
• Quantity and Loss Supervision
• Quality Supervision
• Lashing and Securing Services

It is known that our sector is distressed regarding technical profitability. Intense “price” competition from one side and profitability pressure from the other necessitate being selective in risk acceptance. In this context, insurers and reinsurers wish to see a photograph of the “thing” they will provide cover for prior to accepting the risk. We refer to this photograph RISK ANALYSIS study. In this aspect, the competent team of ALESTA having donated with professional experience is able to provide special and high quality service to meet the needs of its clients in every field where a risk exists.

The risk analysis reports prepared by our team include the following headings.

1- Introduction

• Sectorial evaluation on the area of activity of the risk is performed. 

2- Information on Parties

• Includes short introductory information on the Insured, Intermediary Institution and Alesta.

3- Executive Summary

• In this section, key information on the risk are given.

4- Loss Experience and Potential Loss Approaches

• Facility Costs
• Loss Experience
• Loss Scenarios and PML/EML Calculations

5- Evaluation Tables 

• Characteristic Information of the Premises
• Risk Evaluation Tables (Comparison with Similar Premises, Management Programs, Fire Prevention Precautions, Structural Features, Emergency Water Supply and Pumps, Fire Fighting, Exterior Factors, Natural Perils, Maintenance Processes are evaluated in 4 categories as “below average, average, above average and good state” and explanations supporting the evaluation are in this section.)

6-Engineering Evaluation

• Location
• Descriptions of the general processes in the risk
• Information concerning building structures and values of production

7- Detailed Process Information

• Critical Control Points (CCP)
• Bottlenecks
• Label and capacity information of the primary equipment belonging to the values of production

8- Information on the Maintenance Management Systems

9- Natural Peril Risk Evaluation

10- Evaluation of Other Risks

11- Annexes That Will Provide Use In Presenting the Risk

12- Plans, Designs and Photographs